What happens when I reach out to learn more about services?
When contacting us by phone, you will talk to one of our service coordinators immediately. They can provide general details about our services and programs as well as collect information, including your name, age, phone number, insurance information and brief reason for calling in order to connect you with a therapist. Within 48 hours, you will receive communication from one of our therapists to schedule your first appointment.
For inquiries via the contact form on this website, you will receive an email or call from a coordinator within 48 hours to start the process as described above.
You must be 18 years or older or accompanied by a parent/guardian when inquiring.
What do I need to bring to my first appointment?
Before coming to your first appointment, please make sure you’ve provided or have available your insurance information. It’s recommended that you complete our intake form and confidentiality agreement before attending your appointment as well. Completed forms must be delivered to and verified by our coordinator or therapist before appointment can begin.
Where will my first appointment take place?
Most first appointments take place at our main location in Fairview Heights, Illinois. However, our therapists want to meet with you where you feel most comfortable. We offer community locations across southern Illinois, or you can meet with a therapist virtually.
What can I expect in my first appointment?
If your appointment is at our main location in Fairview Heights, you’ll be welcomed by one of our coordinators. They will collect your forms and any outstanding information needed. For appointments at a satellite location, forms can be given to your therapist before your appointment. Virtual appointments allow for forms to be scanned and emailed prior to your visit.
First visits usually last 90 – 120 minutes. During the appointment, your therapist will most likely ask questions to get to know you better, understand your goals and determine a practical plan forward. This is a time your therapist will assess opportunities for any specialized therapy as well.
How do I reach out to my therapist after my first appointment?
Most likely, you will have a follow-up appointment scheduled after your first visit, but it is our therapists’ goal to be available to you anytime you’re in need. So, therapists will provide their contact information during the first appointment.